Binding registration for remote and classroom training

Registration for or ordering of training courses is always binding. However, you can cancel the registration or ordering of the training course at no cost no later than seven (7) days before the training begins. If the cancellation is not reported within this timeframe, we will charge the full cost of the training. Cancellations must be reported by email to toimisto@turvallisuusopisto.fi.

Changing the participant

Registration can be transferred free of charge to another person if the person who originally registered is unable to attend the training. A change of participant must be reported by email to toimisto@turvallisuusopisto.fi before the start of the training.

Absence of the participant from the agreed training

If a registered participant is unable to attend the agreed training for any reason and the cancellation has not been made within the above deadline, the registration can be transferred free of charge once (1) to another, later training date. After this, any further transfers or absences will be charged at the full price of the training. An invoice for the original training will be sent in any case on the date of the original training, regardless of whether participation has been transferred to a later date.

The refund of the payment to the customer is made using the payment method used in the order (not by bank transfer). There are no costs associated with the refund of the payment for the customer.

Payment methods for businesses

If the training has not been paid for at the time of registration, an invoice will be sent after the training. Suomen Turvallisuusopisto Oy's payment term for business customers is 14 days. When paying the invoice, always use the reference number given on the invoice.

Electronic invoicing (e-invoice) is free of charge for businesses. We charge a paper invoice surcharge of 5.00 euros for paper invoices. The applicable VAT of 25.5 % is added to the prices.

Payment methods for private individuals

Payment for the training must be made before the training. Payment is made at registration in the Suomen Turvallisuusopisto Oy online store.

Payment service provider

Paytrail Oyj (2122839-7) acts as the payment processing service provider and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payer on the invoice or credit card bill and transfers the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, we kindly ask you to contact the product supplier first.

Paytrail Oyj, company registration number (2122839-7)

Innova 2

Lutakonaukio 7

40100 Jyväskylä

https://www.paytrail.com/kuluttaja/maksupalveluehdot

Card delivery

After the training, we always deliver the card to the address given in the order. Suomen Turvallisuusopisto Oy is not responsible for cards lost by Posti, for incorrectly given address details or for mail sent to such addresses.

You can order a replacement for a lost card directly from the umbrella organisation.

The Finnish National Rescue Association Hot Work Certificates

Cancellation of the training

If the training is cancelled, Suomen Turvallisuusopisto Oy will inform the participants or their contact person. Suomen Turvallisuusopisto Oy reserves the right to cancel or postpone the course due to force majeure. Force majeure includes, for example, illness of the trainer, exceptional weather conditions, problems with the training venue or any other unexpected reason beyond the control of Suomen Turvallisuusopisto Oy that could not reasonably have been foreseen or avoided.

Marketing communication

We send marketing messages to participants and contact persons. The person has the option to opt out of receiving marketing messages with each message.

Data protection

We process the personal data collected during registration in accordance with our privacy policy. The privacy policy is available at turvallisuusopisto.fi.

Applicable law and dispute resolution

These terms are governed by Finnish law. The parties will primarily seek to resolve any disputes through negotiation. A consumer customer has the right to refer a dispute to the Consumer Disputes Board (www.kuluttajariita.fi) for consideration. Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advice service of the Finnish Competition and Consumer Authority.

Changes to the terms

Suomen Turvallisuusopisto Oy reserves the right to change these payment and delivery terms. Changes do not apply to registrations already made and confirmed, unless the change is due to a change in legislation. The current terms are always available at turvallisuusopisto.fi.